Returns & Warranty Support
Returns, Claims and Warranty Support
HX Equipment supplies industrial equipment for confirmed technical requirements. Please review the selected model, nameplate data, drawings and commercial terms before placing an order.
Before delivery
- Confirm model, quantity, voltage, frequency, mounting, accessories and destination requirements in writing.
- For made-to-order or configured equipment, technical confirmation is required before production or dispatch.
Receipt inspection and claims
- Inspect packages and equipment promptly on arrival. Photograph any visible transport damage before unpacking where possible.
- For a damage, shortage or quality claim, contact us with the order reference, product nameplate, photographs/video and a description of the operating condition.
- Do not return equipment without our written return authorization and shipping instructions.
Warranty support
Warranty coverage, duration and remedy follow the confirmed quotation, purchase contract, product nameplate and applicable mandatory law. Warranty support does not cover incorrect selection, installation, wiring, operation outside the specified conditions, unauthorized modification, normal wear or damage caused in transit after risk has transferred under the agreed trade term.
Technical support
Our team can help verify application conditions and provide the information needed for fault assessment. Please send the model, serial/nameplate details, application, electrical supply, installation arrangement and a clear description of the issue.
Contact HX Equipment for returns, claims or warranty support.